Privacy Policy

Your privacy matters. This policy explains what information Mycrogrid® collects when you use this website, how we use it, and the limited circumstances in which it may be shared to provide our services.

About Mycrogrid®

Mycrogrid® designs and installs residential solar, battery-integrated microgrids, and intelligent energy management systems from our headquarters in Palm Desert, California. This Privacy Policy applies to information collected through this website. You can reach us at [email protected] or 1-833-469-4743.

At Mycrogrid®, protecting your privacy is part of earning your trust. This Privacy Policy explains what information we collect, how we use it, when we may disclose it, and the choices available to you.

By using this website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

Contact us
Request information or pricing
Submit a Design Studio request
Complete a form
Subscribe to communications
Communicate with us by email or telephone

This information may include:

Name
Email address
Telephone number
Property address
Project information
Energy usage information you choose to provide
Any additional information you voluntarily submit

You are under no obligation to provide personal information; however, certain services may not be available without it.

Information Collected Automatically

Like most websites, our servers and service providers may automatically collect technical information, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Date and time of access
Referring website
Diagnostic and security information

This information is used to operate, secure, maintain, and improve the website.

How We Use Information

We may use information to:

Respond to inquiries
Prepare proposals and pricing
Provide products and services
Operate the Mycrogrid® Design Studio
Improve website performance and user experience
Protect against fraud or unauthorized activity
Comply with legal obligations
Enforce our agreements and policies

We do not use personal information for purposes materially different from those described in this Privacy Policy without updating this notice.

Third-Party Services

Our website may rely on trusted third-party services, including:

Google Fonts
Content Delivery Networks (including jsDelivr)
Google Books previews
Microsoft Bookings (consultation scheduling)
Website hosting providers
Security providers

We encourage you to review the privacy policies of these third-party providers before using their services.

Cookies and Similar Technologies

The Mycrogrid® website is intentionally designed to minimize unnecessary tracking. We believe you should be able to research home energy without being followed across the internet.

Information Sharing - We Do Not Sell Your Information

We do not sell or share your personal information for cross-context behavioral advertising.

We may disclose information only when necessary:

To trusted service providers assisting our business operations
To comply with legal process or governmental requests
To protect our rights, property, customers, or public safety
In connection with a merger, acquisition, financing, or sale of company assets, subject to applicable law

Service providers are authorized to use information only as necessary to perform services on our behalf.

Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as reasonably necessary to:

Respond to your requests
Provide requested services
Maintain business records
Comply with legal obligations
Resolve disputes
Enforce our agreements

When information is no longer required, we may securely delete or anonymize it.

Children’s Privacy

This website is intended for adults.

We do not knowingly collect personal information from children under the age of 13. If we become aware such information has been submitted, we will take reasonable steps to delete it.

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:

Know the categories of personal information collected
Request access to personal information
Request correction of inaccurate information
Request deletion of personal information, subject to legal exceptions
Limit certain uses of sensitive personal information, where applicable
Exercise your rights without unlawful discrimination

To submit a privacy request, please contact:

[email protected]

We may need to verify your identity before processing certain requests.

External Websites

This website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites.

Changes to This Privacy Policy

The “Last Updated” date at the top of this page reflects the current version of this Privacy Policy.

Any changes become effective upon posting the updated version on this website. Continued use of the website constitutes acceptance of the revised Privacy Policy.

Contact

Questions about this policy or your information? Email [email protected] or call 1-833-469-4743.