Mycrogrid® App
Delete your account
Request deletion of your Mycrogrid® app account. You can do this from inside the app under account settings, or here, without signing in.
Applies to The Mycrogrid® app, published by Mycrogrid, Incorporated
What gets deleted
When your account is deleted we remove your personal identity information — your name, your email address, and the association between you and your installation. You will no longer be able to sign in, and your account cannot be recovered.
What is kept, and why
We retain the energy and equipment operating history for the system installed at the property, with your identifying information removed. That record belongs to the equipment rather than to you, and it is kept for warranty, service, and system-history purposes. Documents such as signed agreements and permit records are retained where we are required to keep them.
This is described in full in the App Privacy Policy.
How long it takes
We will confirm your request by email and tell you the timeframe in which it will be completed. We may need to verify your identity before we can process it — usually by replying from the email address on the account.
Request deletion
If the form does not work
Email [email protected] with your name, the email address on your account, and your installation address. We will treat that as a deletion request and confirm it the same way.
Other questions
For help that is not account deletion, see App Support. For privacy questions generally, write to [email protected].