App Support

Contact us

Email: [email protected] Phone: 760-568-3413 Office: 41555 Cook St, Palm Desert, CA 92211

For privacy questions, or to request access, correction, or deletion of your information, write to [email protected].

What to include

The more of this you can give us, the faster we can resolve it:

• The email address you use to sign in
• The installation address of your system
• What you expected to happen, and what happened instead
• Your phone model and app version, if the app itself is misbehaving

Common issues

The sign-in code did not arrive. Codes are sent to the email address on your account and expire after a few minutes. Check spam, then request a new one. If it still does not arrive, email us — the address on your account may differ from the one you are trying.

My energy data looks wrong or is missing. The app reads production, consumption, and battery data from your equipment manufacturer’s system. If their service is interrupted, readings can lag or show gaps. If data has been missing for more than a day, contact us so we can check the connection to your system.

I cannot open a document. Agreements, plans, warranties, and invoices for your system are kept with your account. If one will not open or is missing, email us and we will send it directly.

Something is wrong with my system, not the app. For equipment faults, outages, or anything involving your solar, battery, or electrical hardware, call 760-568-3413 rather than emailing. Service issues are handled by phone.

Your account

Privacy policy. What the app collects, who it is shared with, and how long it is kept: App Privacy Policy.

Delete your account. You can request deletion from inside the app under account settings, or from the web at Delete your account. You do not need to call or file a ticket.